Returns Process

Return service processing cycle

1）Return processing period: From the date when the returned complete goods and related items are successfully put into storage, generally 3-5 working days (excluding the bank arrival period).

2）Replacement processing period: From the date when the returned complete goods and related items are successfully put into storage, under normal circumstances, you will be sent the replacement goods within 7 working days.

3）In case of national statutory holidays, discrepancies with the return policy, personal reasons from customers or other issues that need to be negotiated, the time for negotiation and processing may increase.